TMMG Online Solutions
Effective Date: 30 September 2026
Website: www.tmmgonline.co.za
Email: help@tmmgonline.co.za
WhatsApp / Call: 067 921 6428

TMMG Online Solutions respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our services, submitting enquiries, communicating with us, or otherwise interacting with our business.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

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1. Who We Are

TMMG Online Solutions provides business registration and compliance assistance, website development, hosting, graphic design, company profiles, digital marketing, SEO, printing, business consulting, tender and funding assistance, and related business support services.

For privacy-related questions, you can contact us at:

Email: help@tmmgonline.co.za
WhatsApp / Call: 067 921 6428
Website: www.tmmgonline.co.za

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2. Information We Collect

Depending on the service you use, we may collect different types of personal and business information.

Personal information may include:

• Full name;
• Identification information where required for a service;
• Date of birth where required;
• Telephone number;
• WhatsApp number;
• Email address;
• Residential or physical address;
• Postal address;
• Billing address;
• Payment-related information;
• Business information;
• Company registration information;
• Information contained in documents you provide;
• Communication records; and
• Other information necessary to provide the requested service.

Business information may include:

• Company name;
• Company registration number;
• Business address;
• Business contact details;
• Directors or members’ information;
• Business activities;
• Tax-related information;
• CSD-related information;
• CIDB-related information;
• B-BBEE-related information;
• Banking information where required for a service;
• Business documents; and
• Other information necessary to complete your order.

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3. Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Date and time of visits;
• Referring website;
• Website interaction information;
• General location information derived from technical data; and
• Other standard website analytics information.

This information may be used to maintain website security, improve performance, analyse website usage and provide a better user experience.

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4. Information You Provide to Us

We may collect information when you:

• Create an account;
• Place an order;
• Request a quotation;
• Complete a form;
• Contact us;
• Send us a WhatsApp message;
• Send an email;
• Request a consultation;
• Upload documents;
• Request business registration assistance;
• Purchase a website;
• Purchase hosting;
• Request graphic design;
• Subscribe to a service;
• Subscribe to marketing communications;
• Submit a support request; or
• Otherwise communicate with TMMG Online Solutions.

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5. How We Use Your Information

We may use your information to:

• Process orders;
• Provide requested services;
• Prepare quotations and invoices;
• Process payments;
• Communicate with you;
• Respond to enquiries;
• Provide customer support;
• Complete registrations and applications;
• Prepare business documents;
• Develop websites;
• Manage hosting and domains;
• Provide marketing services;
• Deliver printed products;
• Improve our products and services;
• Maintain customer records;
• Prevent fraud and abuse;
• Maintain website and system security;
• Comply with legal obligations;
• Resolve disputes; and
• Perform other activities necessary to operate our business.

We will generally only collect and use information that is reasonably necessary for the relevant purpose.

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6. Business Registration & Compliance Information

Certain services may require customers to provide sensitive or important business and personal documentation.

Examples may include information required for:

• Company registration;
• SARS registration;
• CSD registration;
• CIDB registration;
• B-BBEE documentation;
• Annual returns;
• Beneficial ownership submissions;
• Tax compliance services;
• UIF registration;
• COIDA registration; and
• Other regulatory or compliance services.

We use this information to provide the service requested by the customer.

Customers should only provide information that is necessary for the relevant application or service.

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7. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method, we may receive information such as:

• Payment confirmation;
• Transaction reference;
• Amount paid;
• Payment date;
• Customer name; and
• Other transaction information.

We do not necessarily have access to your full card details when payments are processed through a third-party payment provider.

Payment providers may process your information according to their own privacy policies and terms.

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8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information and understand how visitors interact with the website.

We may use cookies to:

• Keep the website functioning;
• Remember preferences;
• Maintain shopping-cart functionality;
• Improve website performance;
• Understand website usage;
• Analyse traffic;
• Improve user experience; and
• Support marketing activities where applicable.

You can generally control cookies through your browser settings. Disabling certain cookies may affect website functionality.

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9. WooCommerce & Online Orders

Our online store may use WooCommerce or related technologies to process orders.

When you purchase a product or service, information may be collected to:

• Create your order;
• Process payment;
• Generate an invoice or receipt;
• Deliver the service;
• Contact you about your order;
• Maintain transaction records; and
• Provide customer support.

Order information may be retained for accounting, legal, security and business-record purposes.

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10. Communication With Customers

When you contact TMMG Online Solutions through email, WhatsApp, telephone, social media or other communication channels, we may retain relevant communication information.

This may include:

• Messages;
• Emails;
• Enquiry details;
• Quotations;
• Order information;
• Customer support requests; and
• Information necessary to resolve your enquiry.

We use this information to communicate with you and provide services.

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11. Sharing Information With Third Parties

We may need to share certain information with trusted third parties where this is necessary to provide a service or operate our business.

These may include:

• Government departments;
• Regulatory authorities;
• Registration authorities;
• Domain registrars;
• Hosting providers;
• Payment processors;
• Printing suppliers;
• Software providers;
• Website service providers;
• IT and security providers;
• Professional service providers;
• Delivery providers; and
• Other service providers involved in fulfilling your order.

We aim to provide third parties only with information reasonably necessary for the relevant purpose.

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12. Government & Regulatory Authorities

Where a customer asks us to perform a registration, application or compliance service, information may need to be submitted to the relevant government department or regulatory authority.

For example, information may be submitted where necessary for:

• Company registration;
• SARS-related applications;
• CSD registration;
• CIDB registration;
• UIF registration;
• COIDA registration; or
• Other regulatory processes.

Once information has been submitted to a government or regulatory authority, that organisation may process the information according to its own legal obligations and privacy practices.

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13. Information Security

TMMG Online Solutions takes reasonable measures to protect personal information against:

• Unauthorised access;
• Unauthorised disclosure;
• Loss;
• Misuse;
• Alteration;
• Destruction; and
• Other inappropriate processing.

Security measures may include access controls, passwords, authentication, secure systems and other appropriate technical and organisational safeguards.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

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14. Customer Responsibility

Customers are responsible for ensuring that information supplied to TMMG Online Solutions is accurate and lawful.

Customers should also take reasonable steps to protect their own accounts, passwords and login information.

Do not send unnecessary confidential information through unsecured communication channels.

Where possible, customers should use the official contact details and website when submitting information to TMMG Online Solutions.

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15. Retention of Personal Information

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected.

Information may also need to be retained to:

• Meet legal requirements;
• Maintain accounting records;
• Process future enquiries;
• Resolve disputes;
• Maintain transaction records;
• Prevent fraud;
• Protect our legal rights;
• Meet regulatory obligations; or
• Maintain appropriate business records.

When information is no longer reasonably required, it may be securely deleted, destroyed or anonymised where appropriate.

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16. Direct Marketing

Where permitted, TMMG Online Solutions may use customer contact information to communicate information about:

• New services;
• Special offers;
• Promotions;
• Website services;
• Business services;
• Products;
• Updates; and
• Other relevant business information.

Customers may request that we stop sending direct marketing communications.

You can contact us at:

help@tmmgonline.co.za

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17. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

Examples may include:

• Payment providers;
• Social media platforms;
• Government websites;
• Hosting providers;
• Domain providers; and
• Other external services.

TMMG Online Solutions is not responsible for the privacy practices, security or content of third-party websites.

Customers should review the privacy policies of third-party websites before submitting personal information to them.

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18. Social Media

If you interact with TMMG Online Solutions through social media platforms, information may also be processed by the relevant social media platform.

Social media platforms operate independently from TMMG Online Solutions and have their own privacy policies.

We recommend reviewing the privacy settings and privacy policies of the social media services you use.

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19. Children’s Information

Our services are primarily intended for businesses, entrepreneurs and adults.

We do not knowingly seek to collect personal information from children where such collection is not necessary for a legitimate service or legal purpose.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can investigate the matter.

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20. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request that information be updated;
• Ask questions about how your information is being processed;
• Object to certain forms of processing;
• Request deletion where legally applicable;
• Withdraw consent where processing is based on consent; and
• Complain about the handling of your personal information.

Some requests may be subject to legal or contractual limitations.

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21. POPIA

TMMG Online Solutions aims to process personal information in accordance with applicable South African privacy and data-protection requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

We aim to process personal information lawfully, reasonably and transparently and to collect information for specific, legitimate purposes.

Where consent is required, we will seek appropriate consent.

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22. Requesting Access to Your Information

If you want to request access to personal information that TMMG Online Solutions holds about you, contact us.

Your request should include enough information for us to identify you and locate the relevant records.

We may request reasonable verification information before releasing personal information to protect against unauthorised disclosure.

Email: help@tmmgonline.co.za
WhatsApp / Call: 067 921 6428

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23. Correcting Your Information

If you discover that information we hold about you is incorrect or outdated, please contact us.

We may ask you to provide supporting documentation where necessary before changing important information.

Keeping your information accurate helps us provide services correctly and prevents errors in applications, documents, invoices and registrations.

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24. Withdrawal of Consent

Where we process information based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent does not necessarily affect processing that was lawfully completed before the withdrawal.

It may also not be possible to stop processing where we have another lawful basis or are legally required to retain or process the information.

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25. Data Breaches

If TMMG Online Solutions becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain and address the incident.

Where required by applicable law, affected individuals and/or the relevant regulatory authority may be notified.

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26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes to our services;
• Changes to our website;
• New technologies;
• Changes to legal requirements;
• Changes to third-party service providers; or
• Changes to our business practices.

The updated policy will be published on our website.

We recommend checking this page periodically for the latest version.

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27. Contact & Privacy Enquiries

For questions, requests or complaints relating to your personal information, please contact:

TMMG ONLINE SOLUTIONS

Email: help@tmmgonline.co.za
WhatsApp / Call: 067 921 6428
Website: www.tmmgonline.co.za

Please include “Privacy Request” in the subject line of email correspondence where appropriate.

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28. Policy Acknowledgement

By using our website or purchasing our services, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where applicable, specific services may also be governed by additional terms, consent notices, service agreements or third-party privacy policies.

Last Updated: 30 September 2026